Refund and Cancellation Policy

Thank you for shopping with Girls Buzz Shop. We are committed to providing high-quality, custom-printed products through our print-on-demand service. Please take a moment to review our Exchange and Return Policy below:

 

  1. Non-Exchange and Non-Refundable Policy:

Due to the personalised and made-to-order nature of our products, we regret to inform you that we do not accept exchanges or offer refunds for items purchased through our online shop. Each product is created specifically for you upon placing an order; therefore, we cannot accommodate exchanges or returns.

 

  1. Exceptions:

We understand that unforeseen circumstances may occur, and we are committed to addressing any issues arising from errors on our part. In the rare event that you receive a defective or incorrect item, please follow these steps to initiate a refund:

  1. Contact Customer Service: Reach out to our customer service team at contact@girls.buzz within 7 days of receiving your order. Provide your order number and a clear description of the issue.

 

  1. Photo Documentation: To expedite the process, please include clear photos of the defective or incorrect item(s) as attachments in your communication.

 

  1. Evaluation and Confirmation: Our team will thoroughly review your case and notify you of the eligibility for a refund. If we determine that the issue is due to an error on our part, we will provide instructions for the return process.

 

  1. Refund Process: Upon receiving and verifying the returned item(s), we will process a refund to the original payment method within 7 business days.

 

  1. Cancelling Orders:

As orders are processed shortly after confirmation to ensure timely production, cancellations are not possible after an order has been confirmed. Please review your order carefully before confirming your purchase.

 

  1. Contact Information:

If you have any questions or concerns about our Exchange and Return Policy, please contact our customer service team at contact@girls.buzz.

 

By purchasing Girls Buzz Shop, you acknowledge and agree to abide by the terms outlined in this Exchange and Return Policy. We appreciate your understanding and look forward to serving you. 

 

Thank you for choosing Girls Buzz Shop!